Credit Control & Debt Collection

Through practical case studies, expert guidance, and actionable strategies, participants will gain insights into reducing bad debts, improving receivables turnover, and ensuring regulatory compliance in collection processes.

Whether you’re managing internal credit systems or handling client recoveries, this course will empower you to handle credit risk confidently and professionally.

COURSE OBJECTIVES

By the end of this program, you will be able to:

• Understand the principles and importance of budget preparation
• Identify the components of an effective budget
• Develop operational and capital budgets
• Align budgets with strategic business goals
• Analyze variances and monitor budget performance
• Improve accuracy in forecasting and cost estimation
• Communicate financial plans effectively to stakeholders
• Apply cost control techniques within budget constraints
• Use budgeting as a tool for decision-making and performance evaluation
• Prepare comprehensive budget reports for management review

TARGET AUDIENCE

• Credit control officers
• Finance & accounts personnel
• SMEs and business owners
• Sales & admin support staff involved in billing or collections

TRAINING METHODOLOGY

• Interactive lectures
• Case study analysis
• Role-playing collection calls
• Group discussions
• Q&A and real-world simulations

COURSE DURATION

2 Days

COURSE DATE

TBA

NUMBER OF PARTICIPANTS

PACKAGE

CERTIFICATION

Upon successful completion of the course, participants will receive a Certificate of Attendance.

COURSE OUTLINE

Day 1

MODULE 1: Introduction to Credit Management
MODULE 2: Assessing Creditworthiness
MODULE 3: Setting Credit Policies and Limits
MODULE 4: Credit Documentation & Legal Aspects
MODULE 5: Monitoring Accounts Receivable

Day 2

MODULE 6: Collection Strategies & Techniques
MODULE 7: Handling Difficult Debtors
MODULE 8: Legal Action & Enforcement Procedures
MODULE 9: Internal Control & Fraud Prevention
MODULE 10: Improving Collection Performance